Cleverly Shine LLC (“Cleverly Shine,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we handle information received through cleverlyshine.net, email, telephone and WhatsApp communications related to our services.
1. Information we collect
We may collect information that you choose to provide, including:
- Your name, telephone number, email address and preferred contact method.
- Property location, property type, number of units and turnover requirements.
- Scheduling, linen, amenity, access and other operational details.
- The contents of messages, photographs, documents or other materials you send us.
Our website and hosting providers may also process limited technical information such as an IP address, browser or device type, requested pages, timestamps and security logs.
2. How we use information
We use information reasonably necessary to:
- Respond to inquiries, assess service needs and prepare quotes.
- Schedule, coordinate, provide and document requested services.
- Communicate with owners, managers, authorized contacts and service personnel.
- Maintain business, quality-control, billing and legal records.
- Protect our website, clients, personnel, operations and legal rights.
- Comply with applicable law and enforce our agreements.
3. Service documentation
A service engagement may involve photographs, inspection notes, access instructions, issue reports or other operational records. These materials are used to coordinate the service, document property condition, communicate concerns and maintain accountability. Any separate service agreement or client instruction may provide additional terms.
4. How information may be shared
We do not sell or rent personal information. We may share information only as reasonably necessary with:
- Personnel and contractors supporting an authorized service.
- Providers supporting website hosting, email, communications and business operations.
- Professional advisers, insurers or authorities when legally required or appropriate.
- A successor in connection with a merger, financing, reorganization or sale of the business.
5. WhatsApp and third-party services
When you select a WhatsApp link, you leave our website and communicate through a service operated by WhatsApp and Meta. Their collection and processing of information are governed by their own terms and privacy policies. Please avoid sending passwords, payment-card data, government identification numbers or other highly sensitive information through WhatsApp or ordinary email.
6. Cookies and tracking
Cleverly Shine does not currently use this website for behavioral advertising. Essential technologies and standard server logs may be used by our hosting provider to deliver, secure and maintain the site. If our practices materially change, this Policy will be updated.
7. Retention and security
We retain information for as long as reasonably necessary for the purposes described above, to meet contractual and legal obligations, resolve disputes and maintain appropriate records. We use reasonable administrative, technical and organizational safeguards, but no electronic transmission or storage method can be guaranteed to be completely secure.
8. Your choices
You may ask to access, correct or delete information you provided, or ask us to stop non-essential communications. We will review requests subject to identity verification, applicable law and legitimate recordkeeping needs. WhatsApp and email preferences may also be managed through the applicable service.
9. Children’s privacy
This website and our services are intended for property owners, managers and other business contacts and are not directed to children under 13. We do not knowingly solicit personal information from children through this website.
10. Updates and contact
We may update this Policy as our services or legal obligations change. The date above identifies the current version. Questions or privacy requests may be sent to admin@cleverlyshine.net or communicated by telephone or WhatsApp at +1 (786) 352-9041.